Terms & Conditions

General Terms

This website and all goods offered for sale are provided by Cotswold Pet Supplies.  The company's registered office is: Cotswold Pet Supplies ,85 Great Portland Street, London. W1W 7LT


Prices

All prices are quoted in UK pounds sterling, inclusive of VAT where applicable, and include delivery charges.


Dog Training Cancellations policy

Due to high demand 24 hours notice must be given for all cancellations. If you cancel or do not turn up a 50% cancellation fee will be due. 

Refunds are not available on block bookings and one off training lessons except in extenuating circumstances. 


Order Processing

After you have placed an order, we will send you an email as confirmation and acceptance of your order.

Orders will be processed upon receiving cleared funds.
After we have confirmed your order and we discover any reason why we cannot complete it, we will cancel your order, in full or in part and advise you by email and refund you in full where necessary.

You have 14 days to return goods if you do not want the item. Items must be returned in pristine condition. If the item is returned within 14 days you will get a full refund. Refunds can take up to 14 days to process


Product Availability

Our acceptance of your order is subject to product availability. Our acknowledgement of order acceptance is not a guarantee of delivery. If we are unable to deliver the goods we will tell you as quickly as possible and a full refund will be given.
Payment

Payment can be made by Cheque, Paypal or Bank Transfer via our website.


Payments

Credit Card details are entered on a secure page and transferred securely using SSL.